The Benchmarking Book
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Book Overview
"Deals with real questions on the minds of industry leaders. Presents the best ideas of the best companies. Not just for 'quality professionals' and benchmarking experts, this book provides powerful information for anyone or any organization that is looking for a way to make improvements".--Fred Bowers, Corporate Benchmarking Program Manager, Digital Equipment Corporation.
Format:Hardcover
Language:English
ISBN:0814450776
ISBN13:9780814450772
Release Date:January 1992
Publisher:Amacom Books
Length:256 Pages
Weight:1.05 lbs.
Dimensions:9.5" x 1.3" x 6.5"
Customer Reviews
1 rating
Packed With Knowledge!
Published by Thriftbooks.com User , 24 years ago
Michael J. Spendolini forgoes the usual generalities of management theory in favor of a how-to practicality. The first edition of his book helped to establish the concept of benchmarking in the mainstream of organizational practice. For those of you who don't know, benchmarking is a continuous-improvement strategy that seeks to improve products, services or operations by comparing them with the best practices of industry competitors and other companies nationally and worldwide. Spendolini offers a five-step model that can be applied by any company. He also provides a helpful, step-by-step guide to applying the process, though he does get a little repetitive as he describes the model and details each step. But we [...] nevertheless recommend this book to managers and executives as perhaps the best benchmarking primer on the shelf.
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